1. This includes restricting children from accessing inappropriate or adult content. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. Create a PIN. ###. 67. in Security matters Sunday; Online security in Security matters Friday; Child safe mode is not turning on in Security matters Thursday; Online security in Switched On Families a week ago; Online security in Security matters a week agoIf you would like the Web Safe settings changed, let us know as this can be a work around for now. Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned - 5369501. Take a look at the pull-out tab on the side of the Hub 3. Security matters. I've tried logging out and in again a few times but the result is still the same. 1. Nah - maybe for teenagers but not for tweens or younger ones. Tested November 2023. Residential care settings. Joining in. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. 1 >> Confirm >> back. It's a basic site built on a Wix template - I'm concerned that potential customers are getting blocked too. I`ve contacted support 4 times, they try and cant and raised two tickets with IT support but still nothing. If the sites are still blocked, then the fault is not with VM. The website is settings are saved and I have rebooted the Virgin Media Hub. google (disable when using mobile data) 0 Kudos. saved changes reverting without obvious cause. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. To confirm the settings update, click “Yes. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Web safe provides ultimate protection when using the internet. My services: HD TV on VIP (+ Sky Sports. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. All devices would need to be re-connected to the WiFi. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. Click: Web Safe. Go to your browser settings and click Advanced settings. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Cleanhands50. So, it can be hard to keep up. Just sign in to My Virgin Media and change your settings. Install our free Parental Controls software. Usually, it's best to either copy and paste the address in the field or make the changes via your hub settings page (more on how to access your hub settings can be found on this link - bottom of page). on 15-04-2023 15:47. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. I am signed in to My Virgin Media and it. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Ive never even used virgin media in my life and Im not a child. ThanksFeel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. The internet is an amazing place. I had not changed my DNS or anything, but the Kindle Fire bypassed it. 168. Toggle the Parental Controls switch to ON. Virgin Media customers can get unlimited online protection. Virgin Media; My Virgin Media; Shop;. These tools can be installed across all devices, including mobile phones, computers and consoles. 222 and 208. My Virgin Media App. Just bear in mind this would reset everything. My Virgin Media App. always had child safe on. When prompted, enter the settings. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. They are 8. If you haven’t changed your password, the default one is placed on the bottom of the router. Go to Account Settings >> Online Security >>> Websafe >>> Child Safe ( Off / On ) 1 Kudo. We would like to show you a description here but the site won’t allow us. 220. Networking and WiFi. Try with OpenDNS using 208. 67. I have no idea why that is so, but deactivating it seems to solve the issue. The closest equivalent is under parental controls - block adult websites. Thank you so much for your post and welcome to the community forums, it's great to have you here. I did try to access a restricted site over the WIFI and. For more tips on how to keep your kids safe online,. Options. All other searches end in an attempt to get me to pay for Virgin Media Internet Security’ powered by F-Secure. Home Phone. I'd love to help further with this so will send you a PM to confirm some details. Regards, Steven_L. 8. It is managed from the Virgin Media online account. Add a new username and password. Broadband & mobile networks. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Press and hold the Power button until you see the power menu options. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI have Child Safe turned on on my account, but none of the boxes (gambling etc) are selected. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. This is a workaround for when Child Safe & Virus does not or cannot be turned off. Childsafe off but still blocking sites. Have also followed the oft-posted link to the 'old' webpage. It also says something about my accounts web settings. Forum; Apps. Open Advanced settings. Account - Mobile. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. If you see two software update options available, choose the one you want to install. select Save changes and confirm changes are saved as. VM BB TV Landline. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. TV. 1. Changing network settings to use any Public DNS should re-gain full access for the device. resolved IP Address is 185. My Virgin Media app. When I try to select them, the system won’t - 5386140. on 11-02-2023 12:31. ##. I tried to check the AS name as advised on the forum , here is what I found. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!This is a workaround for when Child Safe & Virus does not or cannot be turned off Changing the computer's network settings to use any Public DNS should re-gain full access. Web Safe. I have enabled child safe and even added some explicit sites to the deny list on the account page, however these sites are not blocked and are still accessible. The campaign highlights the importance of parental controls in the digital age. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. It may take a few minutes for the block to be disabled. Browse. We give all our customers a complete, market leading security package called Virgin Media. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. A new secure password will be generated for you. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. QuickStart, set up and connections. Select “Firewall”. Hi thank you fir the reply. 1. I would also like to get these unblocked. 10 REPLIES. I've switched it off and on multiple times using the slightly different looking version of the website (not sure why it appears differently sometimes) and I'm not using an alternative DNS service. 222 and. Now select the Lock programmes by Age Rating option. 4. 168. Just to set expectations the issues with Child Safe have persisted for over 12 months. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Press the ‘Xbox’ button > ‘Profile & system’ > ‘Settings’ > ‘Account’ > ‘Family settings’. I tried to check the AS name as advised on the forum , here is what I found. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Snapchat's age requirement is 13 years old. If you changed the computer's network settings to use any Public DNS does that re-gain access. The password criteria posted by Client62 are out of date. It’s FREE for the. Virgin Media's password policy is: 8 to 64 characters. 0 Kudos. 168. 67. I. Logging into the hub 5 router page there's no option to add any sites to block. Virgin Media Community. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Hi. Account - Cable. It only appears when using Microsoft Edge as the browser. Find ‘Manage your extras’ towards the bottom of the page. Hi, Recently moved house and kept the same. If you watch shows through apps through Stream, such as Netflix or BBC iPlayer, they may have their own PIN or Parental Control settings. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Use a free web proxy and enter Use the Get Magnet Link site. 1. Despite this, Certain websites are still being blocked with the virgin media message that my child safe options are blocking the site. Stay safe online. 168. To activate Virgin Media Parental Controls select ‘ACTIVATE’. 1. How to turn off parental control on Virgin Media TV. Click: My Apps. Manage Your Account. 220. Chatter and natter. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Options. . that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. Options. Go to the F-Secure section of the mobile section on the website and click on ‘try it now’. 0. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Currently the child safe settings are completely inactive at my home - this is a child safety issue and should have been fixed far more quickly than this. Virgin Phone Switchover. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. Virgin Media. Give your child a safe space to explore their curiosity online. 1 for Families |. I have confirmed this via phone call with virgin media. Settings >> Status >> Network Connection >> Network Setup >> Advanced Settings >> IP Settings >> Set Manually >> DNS Server: 8. Broadband, TV and Landline offers . Virgin Media; My Virgin Media; Shop;. Search for proxy sites. C-041222776 on 5/12/2022, said to go to Child Safe and enable it despite me having said this was not working. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. When I do try to send emails I get a bounce back that says:'Connections from your IP ###. jump to content. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Bypass Child Safe. Dean_Lindson. on 15-04-2023 15:47. Account - Cable. 2. Tap Manage Settings. 168. 2. - Inappropriate sites that are included as default. GET YOUR DIGITAL TOOLKIT. Child safe is so simple to bypass I'm not sure it is worth worrying about. . Options. Security matters. 1. Stay safe online. but then i get" your Virgin Media Child safe Settings have Blocked this Site " ; so it DOES exist ? Expert: Richard replied 1 year ago. To remove. 3. 168. Click on Plan and device. Please help. 67. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Go to Settings > General, then tap Software Update. 8. Virgin Mobile doesn't have a option called 'Child Safe'. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Minimize database calls. Virgin Media. See. Manage Your Account. Kids can play, learn, create and connect. You can customise your. . Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Child safe is on under account settings -> online security. Stream from Virgin Media. 168. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. If your cables and volumes are okay, run the audio troubleshooter. AS Name. Try with OpenDNS using 208. type roblox. on 18-01-2023 20:59. Parental controls leave search sites such as Google and Bing accessible. Connect to the router with a LAN cable. 220. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. 8. If you still have trouble, here is the free TalkTalk support phone number: +44 0345 172 0088. 1. Networking and WiFi. ”. Joining in. Stay safe online. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. And pornography is a massive problem - 60% of children under 12 have seen. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. for all devices. How do I get around Virgin Media child safe settings? To turn parental controls off on Android, you need to go to the Play Store. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Virgin Media takes online safety seriously. You then can choose a period of time to set for a reminder, say 30 mins or an hour. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksThanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. com under Blocked Websites section and then select Add. Joining in. Getting online on any device and staying connected is a breeze when you know what to do. See where this Helpful Answer was posted. Virgin Media uses their Child Safe program to implement this policy. From there, go down to find Settings. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. 220. I have web safe switched off but still certain sites wont load. Learn how you can change Web Safe settings to turn. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. Foster carers and adoptive parents. I suggest you to follow the below steps and check if it helps you regarding the family safety settings. Switch on Child. 1 Kudo. Safe remote learning hub. - 5157648. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. Training and events. 1. I have been trying to turn on child safe for the last few weeks, but just get the message. g. @zibizibi1 Have you checked this setting in your Virgin Mobile account settings?. This is a workaround for when Child Safe does not or can not be turned off. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. Sign into your My BT account online. Then, select the Menu icon on the upper-left edge of your screen. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 220. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Internet service providers have an obligation to protect families from inappropriate online content, too. Your eBay page should then load OK wrote: Hello dear, I have the same issue and so far I'm using my mobile network which is Virgin as well. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereon 10-10-2022 10:23. Account - Cable. 8 and 8. 1 Kudo. Despite showing as active (slider is "on") I can still access child inappropriate content. Setting parental controls on Facebook Despite the automatic private account setting for under 18s, you can set up different Facebook parental controls in the app. Please, check the top right-hand side of. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. com, @ntlworld. Joining in. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Trusted Flagger Guidance. If you still have trouble, here is the free TalkTalk support phone number: +44 0345 172 0088. Please he. Sign in to My Virgin Media a. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". 8. February 7, 2023. Faced. I have just had VM broadband installed. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. I've tried a router reboot but that has not fixed it. Social media apps also do not load photos or videos on apps like Facebook and Instagram. 67. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. You can also check and edit your child’s settings through the My F-Secure Account on your device wherever you go, which gives you peace of mind all the time. In the ‘Web Safe’ section, select ‘Change Settings’. I am sorry hear that you are having issues with the websafe. Clicking on Overview. Use the first option ‘Remind me to take a break’. Use parental control software and consider using filtering options, monitoring. 222 and 208. 168. Click: Settings. 19-02-2023 21:33 - edited 19-02-2023 21:34. 1. For Android: Settings >> Connections >> More connection settings >> Private DNS. I'm very sorry to hear that you're having some complications with the Child Safe function of the Web Safe feature we offer. Virgin media, Web Safe. Best, John_GS. If they are going to use WhatsApp, the best way you can keep them safe is to have lots of conversations about how they and others are using WhatsApp, what they have seen, anything that has surprised or worried them, and what the risks might be. Doesn't work in Igconito, Chrome Browser, Edge or Safari. It may take up to 24 hours for the change to be. I'm a Very. Open any browser and, in the address bar, type Virgin Media IP address — 192. on 05-02-2023 14:03. Options. Community Natter. Sign into your My BT account online. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Login to the Virgin Media online account in a web browser. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. Virgin Media Web Safe allows you to restrict certain types of. 220. Bypass Child Safe. Learn how you can change Web. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Turning on, or off, Child Safe protection based on your. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. This includes name, home address, email address, phone and mobile numbers, bank details, PIN numbers, passwords, school name, photos or anything else that might help identify your child in the real world. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Please allow me to send you a PM so I can look into this further. TV on the go. 67. 100. I'm going to send you a private message, so we can look into this for you. This problem has been running for over 2 months now. 222. Welcome to the community and thanks for taking the time to post your issue on the forums. Your Mobile Account. All Rights ReservedJoining in. 296. You will be prompted to enter your PIN Number. Los1709. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. For Android: Settings >> Connections >> More connection settings >> Private DNS. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. How to access advanced settings. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. 3. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. com domain. 222 and 208. Navigate to the My services drop-down menu and click View HomeSafe settings; Turn Kids Safe Off.